Elizabeth Nolan Brown // Blog

media. music. feminism. food. city-dwelling. story-telling. and other things.

HP Tries To Make Me Feel Better About My Inability to Install Print Cartridges Properly

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The best customer service email I have ever received:

Hello Elizabeth,

I once again thank you for your time and effort. We appreciate your business with HP.

We are glad to know that the information provided by us helpfull to you and we hope that you are happy with our service. We thank you for taking the time to appreciate the technical support you received. Our passion for customer excellence is driven by your response.

We must admit that the issue would not have been resolved without your efforts. We can only provide technical resolutions; it is you who implemented the resolution to perfection. Our goal is to make your email support experience a wonderful one.

Actually, I haven’t even attempted the resolution yet. But thanks for the vote of confidence, HP!


Written by Elizabeth

February 2, 2010 at 9:54 am

Posted in My Life, Photos

Tagged with ,

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